However, this can be taken to the next level by adding a live chat feature to your website. Live Chat can be useful in many ways.
Improving conversionGetting in touch with customer instantlyReal-time feedbackHuman touchSelling moreCan leave an offline message if you are not available
We all love chatting, so giving chat options to your audience will boost the sales, trust & conversion. You may also be interested in automating this by adding Chatbot.
WP-Live Chat
WP-Live Chat is one of the most popular, highly utilized advertisement free chat plugins for WordPress. It is entirely free for up to 2 users. With over 30000+ active downloads, WP Live Chat Support is stuffed with some beneficial and user-friendly functions. Highlights:
Unlimited simultaneous live chatsEasy to use interfaceSaves offline messagesIntegration with Google AnalyticsYou can also ban users from talking to you based on IP address.Notifies you when someone visits your website.
JivoChat
A perfectly designed chat widget which works on desktop and mobile browser. The great thing about JivoChat is it supports more than 20 languages, which means you can configure to translate the chat into your local language. A powerful chat agent application where you can see detailed information about the visitor and their behavior.
Tawk.to
Tawk.to is a 100% free WordPress-powered plugin which enables you to escalate your business with the live chat support it provides. Over 250000 companies have opted for Tawk.to because of its hiccup less, clean interface, and its powerful abilities. Free iOS and Android apps to help you with your proceedings make it better. It also gives a video feature via add-on. Highlights:
Free. No premium account is required to access all of its features.Unlimited agentsUnlimited file transferJavascript APICustomizable widgetsYou can ban visitorsEmoji support
Tawk.to live chat is trusted by 60,000+ active installed with 4.8 ratings. And not just WordPress but you can integrate Tawk.to with Joomla, Magento, Shopify, Wix, Opencart, etc.
Tidio
Tidio is crafted explicitly for the WordPress community. Tidio chat lets you connect live chat to possible leads or prospects who visit your website. They have an affiliate account, which means once you become a customer and use it, you can share it with your friends and earn money back, which is 25 percent of revenue every month your client subscribes to Tidio chat. Highlights:
Straightforward installationCustomizable color schemesYou can keep track of who visits your website and initiate chat with any of them.Apps for iOS, Android, Windows, OS XYour visitors can also send you an email when you aren’t onlineUnlimited messages can be sent to your customers on messengerYou can only chat with three users concurrently in the Free version
You can integrate chat with some third-party apps from the helpdesk, CRM, email marketing & CMS.
BigcommerceZohoNimbleFreshbooksHubspotSalesforceWixAnd much more…
iFlychat
iFlychat is a cloud-based product company for enterprises. It is specifically targeted for communities, thus boosting the engagement level of a website. If you have an active community on your websites like an education community or some social networking sites or if you have a product and want users to discuss that among them, iFlyChat provides an efficient cloud-based solution for them. All the hassle of installing and managing a chat server is done by iFlyChat itself, thanks to their latest onCloud technology. Highlights:
Max 10 users can be online at a time (Free version)Theme customizationGroup chatYou can ban users from chatBrowser-based mobile chat applicationYou can retrieve logs of your chat
MyLiveChat
MyLiveChat is yet another 100% free live chat solution that is based on the Application Service Provider basis. It is all in one solution for a live chat with web visitor tracking, monitoring site traffic, and analyzes visitor’s web activities. Highlights:
Easy setupUnlimited agentsUnlimited DepartmentsCustomizableCustomizable visitor popup messengerUnlimited simultaneous chat sessions
Wise Chat
Wise chat by Kainex allows you to improve your website’s reachability by providing a live chat plugin that is stuffed with features. With a smooth mobile-ready interface and easy setup, the Wise chat is chosen by many people who need a cost-effective live chat solution for their website.Highlights:
Easy setupCustomizableUnlimited chat channelsRead-only mode of chat to encourage users to register to chatCustom CSS can be applied to each element of the chat.Detects Twitter hashtagsAutomatically bans if a user exceeds the defined number of offensive words.Chat Archive
Formilla
Formilla is a real-time chat plugin that is highly customizable. You can match its color with the color of your site. If you are selling a product or conducting a training program, Formilla can help you increase your conversions. Formilla helps you monitor your active visitors, which country they are accessing your website from, their recently opened apps, the operating system they use, IP address, etc.Highlights:
Easy setupMobile apps for iOS and AndroidReal-time visitor monitoringProactive chatHighly customizableChat archive1 Agent (Free version)One concurrent conversation (Free version)1 Website (Free version)
Olark
Olark, found in 2009, is one of the leading live chat platforms worldwide. Their forever-free plan makes it easy and risk-free to get started. Olark’s pro features include Targeted chatting helps a user to send an automatic reply to the visitor after the period you have mentioned in the code. Targeted chatting also offers to hide the chat window, for example, for the countries where your online store doesn’t ship to. Co-browsing, another Olark’s pro feature allows you to see visitor’s screens and direct them virtually. Highlights:
Easy setupHighly CustomizableCollects feedback when you are awayAndroid appsProactive ChatsOptimized chat window for mobile users
ClickDesk
Along with live chat support, ClickDesk also has a help desk, phone support, and social media integration. Their free version allows you to have a maximum of 30 chats per month. It can receive phone calls through Skype or your phone. It also supports GTalk. Highlights:
Easy setupHighly CustomizablePhone calls via SkypeWell suited for smartphonesSupports mobile instant messaging clients like GTalk, Skype, etc.Allows you to ban usersExcellent live support
Having chat features on your site can help to boost the customer relationship experience. The above tools should be able to assist you with that.
Crisp
Crisp comes with a basic free version and power-packed paid subscriptions covering most use cases. Free features:
Notifications & live chatUnified inboxMobile appsEmbed contact form
The premium features are aplenty with a few as follows:
Unlimited historyTriggersAuto-responseIn-built collaborationCRMBlock usersAnalytics
Besides, Crisp integrates with the most common business applications like Slack, Salesforce, Zapier, Hubspot, Trello, etc. Finally, you can check its suitability with its 14-day no-credit card trial.
Smartsupp
Live Chat by Smartsupp helps you boost your conversations by bringing various messaging channels under one hood. This also has one restricted free-forever version and excellent features bundled in as a premium tier. Smartsupp supports chat widget customization and forms and has mobile applications that help you stay connected with your leads everywhere. Besides, the free version saves conversation history for up to 14-days while the paid plans store at least 1 year of data to give a healthy context. Additionally, Smartsupp permits role-based access for your support agents. You can take satisfaction ratings, check overall analytics, benefit from chatbots, and deploy many more features creating a win-win situation for you and your customers. You can also couple Smartsupp with tools like WordPress, Shopify, Adobe Commerce, etc., to enjoy the unlimited site license with even the free plans. But to avail of Smartsupp in its most enticing form, try its premium versions by subscribing to its free 14-day trial.
Pure Chat
Pure Chat is a strictly premium chat support utility for WordPress which is free for the first 30-days. This features a fully customizable chat widget that operates on desktop and mobile alike. Besides, it offers unlimited chats, excellent integrations, permission-based access, triggers, analytics, etc., making it a serious offering to online businesses. Additionally, you get canned responses, SMS notifications, visitor tracking, and a simplistic interface that’s intuitive to work with. While you may feel the absence of a free plan, the paid ones come with a 30-day money-back ( to help you check its worth.
LiveChat
LiveChat is another paid-only support tool for WordPress websites with a 14-day free trial. Some noteworthy features:
Canned responsesMessaging modeFeedbackVisitor trackingChat transfer, takeover, & taggingAuto & manual chat distributionWork shifts supportReportingChat announcementsVisitor blocking
Overall, the list is too long to include everything. While LiveChat skips a free subscription, it justifies that with the countless features, including integration, automation, monitoring, analytics, etc. However, you can always try it yourself to see why it’s being used by industry leaders.
